The name and email address you supply are used to register your account with us and have full access to this Website and/or our services along with direct correspondence. Your username (your e-mail address) and secure password is for your convenience – simply log in with your details and change your password to something more memorable (It’s not a bad idea to change this password every now and then to keep your profile as secure as possible). Should there be any alterations to your account settings, we will notify you via your provided mobile number or email address to check authorization of these changes.
We use your personal and corporate details to manage and administer your use of this Website and fulfil our contractual obligations, including to verify your identity with our service providers with your prior authorisation. Along with the basic personal information required for registration and account changes, we perform statistical analyses on users’ behaviours when visiting this Website. This data allows us to determine your interests in various areas of the site so we can enhance user experience whilst customizing content and layout, too.
We may also request participation in surveys, which give us valuable customer opinions. If you send an email to a friend referring our site, we may request their email address in order to send along our one-time invitation email to visit our site. We store this information for one purpose: to send our invitation email. Should your referred friend wish to request this information be removed from our database, they are free to do so by contacting us at [email protected].
There are several ways that we may collect your Personal Information, including:
Cookies are utilized in collecting general use and volume statistical data such as your internet protocol address (IP Address), metadata, location data as well as the date and time of you accessing this Website, which excludes your personal information. These cookies monitor your preferences and profile information in order to send you more relevant information regarding your tryfetch.me account. Our cookies are created in order for us to decode the information stored in them. You can decline our Cookies, however, by doing so it may interfere with your use of this website. We use the information we collect, with regard to Cookies for statistical purposes and to determine how this Website is used so that we may improve it. We may provide such information collected to outside vendors located overseas for such purposes. No personal information is stored in cookies
We might make use of third parties to, amongst other things; verify authenticity of information and/or data supplied by users or to verify validity of aforementioned data. These relationships between us and all third parties are protected by strict contracts and SLAs. All data protection policies of associated third parties are reviewed regularly. Data exchanged between us and third parties is kept to an absolute minimum, purely to achieve the required action/intention of data validation and verification. We maintain these requirements to meet the criteria of POPI and similar personal information protection acts globally.
Support requests and user feedback is stored by us for record keeping and quality assurance. Should you wish to provide feedback, complaints or queries, or request technical support you may submit your contact information – name, address, telephone number or email address. This information also facilitates the resolution of similar issues and allows us to improve its overall service to its users and registered merchants. Should you wish your information be removed from our servers, a request to eliminate this information can be submitted to [email protected].
We may be required to share personal information in the following circumstances:
Should you wish to terminate your account, you are required to email [email protected] with your account details – username, email address, first name and last name. Before we close your account, we notify you via email/OTP for security purposes. Upon confirmation, your account will be terminated and your log in ability deactivated immediately, or in any event within 30 days. You have the right, subject to relevant legislation, to access, update, delete and/or amend any inaccuracies or change your personal information or object to the processing of your Personal Information. You may log into your account on our site and make these changes. Emailed requests to amend data shall receive a response within 5 days.
We store your information in order to provide our full services to you, and will retain this information for the duration of your account with us. Should you wish to remove your information from being accessed by us, you may do so by contacting us at [email protected]. In addition we will retain and utilize your information as necessary to fulfil our legal obligations, resolve disputes and enforce our agreements. Once your account is deleted, your personal information will be void in our system. Please note this excludes transaction data, history logs and records required for legal obligations, dispute resolution and to implement agreements as well as previous verifications of your identity. Irrespective of the above, we retain your personal information in accordance with the data retention periods prescribed by POPI and other applicable legislation.
In order to provide the Services, tryfetch transfers certain information across borders and outside of the Republic of South Africa. We do so using international best practices to secure the information in transit and at rest. By using the Services, you accept and consent to your Personal Information being transferred outside of the Republic.
We may send you a replacement password or inform you of changes to our services via email. There are no additional promotional emails sent to you without your full consent, and you may withdraw your consent at any time by contacting us at [email protected] or by following the “unsubscribe” instructions found in our email correspondence. Should you have made any referrals, these friends may request to remove their information from our database by contacting us at [email protected]. It may be necessary to occasionally send out a service related announcement or technical notice. You may not opt-out of these communications and they are not promotional in nature.
We display customer testimonials, comments and reviews on our site possibly containing personal information. To respect customer privacy, we request consent via email to display your name along with the particular piece of feedback you have provided, prior to posting on the site.
As our chat forums, bulletin boards, blogs and chat rooms are accessible to all users of the site you should take note that any information you voluntarily disclose on these mediums may be accessed, collected and utilized for unsolicited messages. We do not hold responsibility for personal information you have chosen to submit. You may remove your personal information from our blog, community forum, as well as remove a testimonial by emailing us at [email protected]. In any event where we may not be able to remove your personal information we will notify you via email.
We value the security of your personal information, and follow industry standards in our protection of the personal information submitted to us – during transaction and once we receive it. Sensitive information such as your bank account numbers are encrypted by secure socket layer technology (SSL). We protect your personal information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption and information access authorisation controls. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to or making alterations to data we maintain
We define people under the age of 18 as children. This website is not intended for the use of children and we do not intend to collect information about children and do not intentionally collect information from children. You must be at least 18 to access or use this Website or become a subscriber and/or register on this Website.